Pharmacy Forecast 2016-2020

The ASHP Foundation released a "Pharmacy Forecast: 2016-2020" Strategic Planning Advice back in December. My first thought is a pause thinking how long I have been out of pharmacy school. I start counting on my fingers from '99 and think, wait, what? SEVENTEEN years. I am officially the pharmacist I stood beside in one of my first pharmacy jobs. I considered him wiser. Maybe I am wiser, but I still sometimes feel like school was not too terribly long ago.

This is the fourth edition of this particular report, and I generally try to read every edition. This one somehow slipped by until this past week when I found it and read it rather quickly. There are some applicable topics for today's healthcare pharmacist that I want to dive into.

Strategic Planning versus Reactive Planning

I have not seen a lot of strategic planning within the hospital pharmacy model. We do a lot of reactive planning based on other departments mostly in line with cost management and saving money. We plan operations in how we staff our departments based solely on how many patients are in the hospital but do not use other metrics such how complicated medically is the patient? What if the patient comes in with a chronic infection versus the patient who comes in as a first-time infection? What if the patient has 20 or more home medications on board? Census is more than just number of patients. What if it is measured by a formula of disease states both acute and chronic along with number of hospital admissions in the past 5 years plus number of medications? A patient doesn't equal a patient. Maybe this applies in a surgical patient, but not in a patient with COPD, ARDS and decompensating on a ventilator due to a hospital-acquired infection.

Opening the report is a timely introduction:

"Since the start of the pay-for-performance movement1 and passage of the Patient Protection and Affordable Care Act (ACA), there has been intense pressure on healthcare organizations to improve quality while reducing costs. The stress created by this pressure has been exacerbated by proliferation of expensive specialty medications, egregious price increases for some sole-source drug products, and the escalation of generic drug prices. In response to this environment, many healthcare organizations are pursuing mergers and acquisitions in an attempt to create economies of scale without the cost of new construction. Another tactic is to partner with outside entities such as chain pharmacies."

Specifically what caught my eye this time was the section on work force. Change in practice models claim a shift from inpatient to ambulatory type practice.

"THE SHIFT TO AMBULATORY CARE As healthcare organizations respond to payment reforms that aim to lower costs and improve patient outcomes, health-system pharmacy practice leaders are challenged to optimize the role of the pharmacy work force in new models of care. One area of challenge is the shift in emphasis from inpatient to ambulatory care.1 Reflecting this change, three-fourths of Forecast Panelists (FPs) agreed that over the next five years, in at least 25% of health systems, patient care pharmacists will have umbrella responsibilities for both inpatients and outpatients (survey item 1). Further, 69% agreed that at least 25% of health systems will reallocate 10% or more of inpatient pharmacy positions to ambulatory-care positions (item 2). Consistent with anticipated growth in ambulatory care, 65% of FPs predicted a vacancy rate of greater than 10% for ambulatory-care pharmacy leadership positions over the next five years (item 5). Pharmacy staff development programs should ensure that there are adequate opportunities for education and training in management of ambulatory care pharmacy practice, transitions of care, and medication management of chronic illnesses. "

How do we lose money? Readmissions, using more inpatient days than necessary due to reasons in and out of our control, and not following certain standards that are attached to payment or removed when standards are not met while in-patient. 

Did you notice one thing? The salaries of newly hired entry-level pharmacists will decline by 10% while pharmacist technician salaries will increase?

You know I get excited about this one:

"PHARMACISTS AS PROVIDERS Nearly 80% of FPs predicted that at least 25% of health systems will have a formal plan for including pharmacists, along with nurse practitioners and physicians assistants, in advanced roles that allow primary-care physicians to care for more patients (item 4). Supporting the high level of agreement with this statement is the shortage of primary-care physicians, proposed federal legislation to grant provider status to pharmacists, and the large number of states that authorize pharmacists to establish collaborative practice agreements with physicians. 2 Recent changes in reimbursement rules related to complex chronic care and transitional care management3 support the addition of pharmacists to primary-care teams. Many health systems will be establishing a privileging process for pharmacists to ensure that those with expanded patient care roles have the necessary competence for those roles."

I suggest you read through the report. It is mostly put together through surveys, but has some very timely information for the next 4-5 years in pharmacy.

PHARMACY FORECAST 2016-2020

Top 8 Traits of Highly Effective Pharmacy Technicians

CPhT

Behind every good pharmacist is a great pharmacy technician. Things run more efficiently, staff relations are better and ultimately the patient receives better care with a good pharmacy technician. Here are my top 8 traits I look for in a good pharmacy technician.

1.      Team Player

A team player is willing to go above and beyond the normal job description and help with other job roles of the team when there is a deficit in the team. They will not worry about what others are doing on the team but be a positive team player helping serve the patient.

2.      Self-starter

Taking the initiative on getting things completed is a very desirable trait with a pharmacy technician. Noticing where help is needed and jumping in without being told is one of my favorite traits of a technician.

3.      Problem Solving/Critical thinking

Improving process and making things better is not just for the pharmacist but for the technician as well. Many times the pharmacy technician has a unique view into operations that the pharmacist may not recognize.

4.      Committed to Learning

Medicine is a fluid field of study. Not only do guidelines change for the patient, but patient care and pharmaceutical delivery changes happen as well. A good technician will be committed to the process of improvement and making things better by keeping up-to-date with the field.

5.      Customer Service/Communicator/Conflict Resolution/Empathy

Rather than showing defensiveness and pointing out errors with nursing, a good technician will be able to problem solve as mentioned above but also be able to deliver the message in a kind way. The pharmacy technician will be able to help when needed and be able to help diffuse emotional issues and be a “go to” person for the nursing staff when medication help is needed.

6.      Accuracy, Focus and Detail Oriented in a Busy Environment

Being able to focus on details with a lot of external stimuli is a plus! I know from first-hand experience how difficult this can be, but someone who can focus well and be very accurate is a trait I find important in a pharmacy technician.

7.      Prioritization, Organization and Time Management

When someone on the medical team needs something STAT, being able to prioritize and manage requests and know the timing is very important to flow and getting things done. Knowing that a medication is due later in the day and can wait versus loading a medication on the floor that will be needed at morning meds is part of knowing how to prioritize and organizing the day to complete tasks. It is also important to know how to manage the day when things are not as busy and going above and beyond to do the things that are normally on the bottom of the list.

 8.      Computer Skills

Last but not least, every technician needs to know how to work a computer and be able to quickly learn how to problem solve with a computer to help triage and manage problems.

What Does a Pharmacy Technician Do?

A pharmacy technician is the biggest help to a pharmacist.  See, I used to be a pharmacy technician once.  PharmacyTechnician.jpeg Pharmacy technicians assist the pharmacist in filling prescriptions.  I know that initially the first thought is retail pharmacy and the retail pharmacy technician who stands behind the counter, rings you up and asks you if you have any questions before you leave the pharmacy.  Technicians do a lot more.  They are usually in charge of inventory.  They also become certified which is a designation that allows them to do a lot more under the supervision of a pharmacist.

A pharmacy technician assists pharmacists with formulating, labeling, and dispensing medications, along with maintaining patient profiles and inventory. Unlike a pharmacist, a pharmacy technician does not attend pharmacy school, and his or her job is usually restricted. The required qualifications for this job vary from state to state.  You don't necessarily have to go to a tech school to become one, either.  All you need is a willing pharmacist to train you and the ability to take the certification test.  You could decide to go to school just to get your foot in the door.

In a hospital, a pharmacy technician fills carts (today normally on the floors with the nurses) and answers phones.  They mix and compound IV medications including chemotherapy.  They fill crash carts for codes.  They fill and keep records for narcotics.  Essentially they do a lot and the job can be very fulfilling.

The market has changed quite a bit over the years and it seems pharmacist positions are declining while technician jobs are stable.  I hope this continues for technicians although I would like to see pharmacist positions to rise as well.

The salary of a pharmacy technician can be anywhere from $10-20/hour depending on where you live.  Hospitals tend to pay for more experience whereas retail pays less.  This is usually the reverse for licensed pharmacists... at least early on in a pharmacist career.